– 1

There’s always one. One unhappy customer. One complaint. One negative comment. One who doesn’t agree with you. One bad day. One bad moment. One.

Even when the rest of the crowd is enthusiastic, complimentary, in agreement, there is one who is unsatisfied, disagrees and is disappointed. Human nature, it seems, is to focus on the one. Cling to the one negative in a sea of positives. Gauge our performance by one who does not share our view.

The entire room can tell you that you look amazing, but one will say something less than positive and your entire opinion of your appearance is defined by that one.

The audience congratulates you on your presentation. Many comment on how they were touched by your words. Some even tell you how you made them think and maybe even convinced them to see it from a different perspective. But there is one who disagrees with you and tells you. Your impression of the evening is set by that one.

Vaguely in the back of my mind a statistic floats about that it takes 10 positive comments to counteract one negative, to set us back at zero. Experience tells me that ratio is too low.

I admit I am surprised by my reaction to one. One who doesn’t even have a vested interest in what I do and why I do it. One who does not have a significant part to play in my life. Their comment does not want to leave my mind. Of all the positive feedback I received that one comment is all I can replay. Negative one.

I determine to redouble my effort to pour positive comments into the lives of my kids. Not empty and hollow quips, but meaningful positives. I determine to catch them doing the right thing and making a big deal out of it. I determine to compliment their efforts, attempts and wins. I want to inoculate them to the power of negative one. Not because I want them to have a swelled head or unrealistic views of themselves, but because I realize that negative one is capable of distorting their view in the opposite direction much more effectively.

Negative one. You may seem powerful. You may shake me but you won’t move me. You don’t deserve center stage. You don’t deserve to determine how I view the world or myself. Your control ends here.